Outrage Grows as WAPA's Excessive Billing Continues; Senator Carrion Calls for Immediate Action

Carrión urges WAPA to reissue bills after customers report extreme charges, with one ratepayer facing a jump from $90 to $923

Senator Samuel Carrión is urging the V.I. Water & Power Authority to reissue its recent utility bills following a surge in complaints from customers facing unusually high charges. WAPA recently expanded its customer service hours to manage the influx of billing complaints, with many customers reporting bills that are double or even triple their usual amounts.

The frustration of ratepayers is evident, as seen in a recent bill shared online by a customer on September 11, 2024. The bill displayed an unexpected total amount due of $923.73, a stark increase from the previous balance of just $90.22. The ratepayer voiced their outrage, questioning the appropriate channel for filing a complaint against WAPA. "Someone please remind me who I file a complaint with over this colossal pile of horse sh#t. Is it the PSC [Public Services Commission]? WAPA really has the audacity," the customer stated.