Great service is not a luxury but a standard- Director of Customer Service

VALLEY, Virgin Gorda, VI- Director of Customer Service, Ms Kedimone Rubaine, has urged members of the public to take advantage of the Customer Service Care Centres.

The second Customer Service Care Centre in the Virgin Islands (VI) was opened in Virgin Gorda on Thursday, July 24, 2025.

During the ceremony, Ms Rubaine said, “We encourage you to interact with the centre.”

Great service is not a luxury, but a standard

She added that the Public Service Transformation Programme, as it relates to customer service, champions accessibility, responsiveness and continuous improvement.

“Our customer service programme is built on the belief that great service is not a luxury; it is a standard, and our public officers stand on the promise of delivering the same service to our clients that we expect to receive in return.”

Ms Rubaine also assured the public that the employees of these Customer Service Care Centres are trained to assist them with whatever their needs are.

“The Customer Service Care Centres are there for the public to engage with the specialists stationed there,” she said, continuing, “They can help you make doing business with [the] government easier.”