Homeowners File Lawsuit Against ProSolar Over Faulty Solar System and Dangerous Installation

ProSolar is accused of negligence and fraud after a series of issues with a solar system that included malfunctioning equipment, electrical hazards, and repeated failures to resolve problems, according to a lawsuit filed by St. Croix residents.

A dispute between homeowners and purveyors of sustainable energy systems ProSolar has been taken to the courts for resolution, after the homeowners say shoddy installation work from the solar company led to a dangerous situation in which a roofing contractor received an electrical shock while completing work. According to court documents, Jennifer Koockogey-LaJoie and Kyle LaJoie purchased a home on St. Croix in July 2022, and almost immediately began to investigate options for a solar energy system “to substantially reduce or eliminate their need to obtain power from the Virgin Islands Water and Power Authority,” according to the lawsuit. In August of the same year, they began speaking with ProSolar.

The LaJoies said that they expressed their intention to install a system that would supply at least 90% of their home's energy needs. Due to ProSolar's advertisements in the territory, they reportedly assumed that the company would be installing a Tesla Powerwall. The lawsuit says that they never knew, and ProSolar never told them, that the company also sold a different brand as well – the Enphase. In fact, during a home consultation, a ProSolar representative reportedly explicitly told the LaJoies that the company would be installing two Tesla Powerwalls for a system capable of supplying up to 7KW.