Insurance Company of the West Indies (ICWI) issues alert to customers after cyberattack

The Insurance Company of the West Indies (ICWI) has cautioned customers to be on the lookout for strange emails, texts and calls with suspicious requests, amid an ongoing investigation into a July cyberattack on the company.

In a communication to customers, the company shared that there was a cyber-incident on July 31, in which there was unauthorized access to its information technology system. However, the company said, “In response, we took immediate action, including taking our servers offline to contain the situation. We have engaged a cybersecurity specialist to thoroughly investigate the matter, asses its impact, secure our environment and systematically facilitate the restoration.

“Our investigation is still ongoing and we have yet to determine the full extent of the incident but it is important that we inform all the relevant authorities in the territories in which we operate and, of course, that we let all our valued customers know what has happened.”