PSC Urges WAPA Customers to Report Billing Discrepancies; Steps to Dispute Your Bill

The Public Services Commission outlines the process for disputing incorrect WAPA bills and emphasizes the importance of keeping accounts current during investigations

If you have a bill from the Water and Power Authority that you believe is incorrect, the Public Services Commission wants to hear from you. On Friday, the PSC issued a press release outlining all the steps necessary to dispute a WAPA bill.

‌First, a complaint must be filed with WAPA – either in person, via email, or by telephone. Once that is done, the clock starts ticking. WAPA has 30 days to address the complaint. During that time, customers are advised to keep detailed records, “including bills, emails, letters or any communications with WAPA.” In the absence of written correspondence, customers should take notes about their interactions with WAPA, including the name of the representative they spoke with, date, time, and key points discussed.

Additionally, the PSC reminds customers that they are still responsible for keeping their accounts current while the disputed bill is being investigated. “To avoid disconnection, you must continue to pay the average of your previous bills,” the PSC advised.