Rising Tide of Complaints Against Liberty, Viya, and WAPA Goes Unreported to PSC

Despite escalating complaints against Liberty, Viya, and WAPA on social media, most grievances are not being officially reported to the PSC, leaving many issues unresolved and unaddressed

Complaints from Liberty subscribers continue to pour in, says staff of the Public Services Commission. But the majority of them are not being ventilated through official channels, and thus cannot be addressed.‌ Members of the Public Services Commission learned on Tuesday that PSC staff had logged 70 complaints within the territory, of which 17 had been resolved overall. “Concerns range from issues with customer service, billing, number portability, service, and overall coverage,” said Tisean Hendricks, PSC assistant executive director.

However, the agency’s director Sandra Setorie noted that this was just a small piece of the true picture. “The complaints that are allowed and reported on here do not include complaints that we continue to track via social media platforms and other platforms, and those numbers are much, much higher,” she told commissioners.‌