Senator Gittens Demands Action from WAPA Over Unreliable Service and Billing Discrepancies

Gittens urges WAPA to address chronic issues of service reliability and billing errors, citing violation of consumer rights

Senate Majority Leader Kenneth Gittens has called on the V.I. Water and Power Authority to immediately address persistent issues that have left residents struggling with unreliable services and significant billing discrepancies. In a letter to WAPA Chief Executive Officer Karl Knight, Mr. Gittens expressed serious concerns over the utility's practices, which he says have exacerbated the financial strain on consumers, according to a release from the senator's office.

"Over the past few months, numerous residents have experienced significant discrepancies in their utility bills, which have caused considerable stress and financial strain," Mr. Gittens wrote. He formally requested that WAPA cease its practice of estimating utility bills and imposing back bills on customers, practices he asserts are in clear violation of local laws governing billing and customer rights.