Gov’t pushes new strategy to boost public service

The Office of the Deputy Governor has introduced a new strategic framework to advance the Public Service Transformation Programme in the BVI.

This initiative seeks to enhance service delivery and align public service operations with national development goals.

Public Service Transformation Manager Kishann Cupid-Braithwaite highlighted the framework’s role in providing updated guidance for the public service, building upon extensive work completed in recent years.

She emphasised that the document delineates responsibilities across all levels, enabling individuals to understand their roles in the transformation process clearly.

“The Public Service has worked extremely hard over the last few years to become an organisation that delivers World-Class service,” Cupid-Braithwaite stated. “This allows all individuals to clearly see the role they play in the transformation of the Public Service,” she added.

The framework integrates the Public Service Transformation Programme with existing national plans, establishes key methods for advancement, and addresses gaps in organisational development. The programme focuses on four priority areas: Customer Service, Public Administration/Human Resources, Digital Transformation, and Good Governance.