Liberty V.I. Customers Demand Better Service

Liberty V.I. customers appearing before the Public Service Commission on Wednesday evening put out a call to action to address a laundry list of complaints against the company.

While at least 20 community members were expected to attend, in-person testifiers totaled about 10, while another five emailed testimonies that were read during the listening session.

“We are having these listening sessions so that we can hear directly from customers what they are experiencing. We see a lot of complaints on social media on a regular basis. Up to this week I saw a number of complaints, even though we mentioned the migration process was completed at the end of March. We are still seeing the complaints out there,” PSC Executive Director Sandra Setorie said Wednesday.

Some testifiers complained about having to spend three hours at the Liberty store and long call times, roaming charges when visiting the mainland, dropped wireless service when using a GPS while driving and businesses not being able to process credit cards because of poor service. One testifier said she must walk with a Mifi purchased from VIYA in order to get reception after changing her SIM card on several occasions.