Customer Service Care Centre launches Live Chat

ROAD TOWN, Tortola, VI- In an effort to ensure customers can easily access the Government’s services, the Government’s Customer Service Care Centre has launched its live-chat feature.

The feature allows individuals to contact the centre through messaging, and receive instant support and is accessible through https://bvips.org.

Permanent Secretary in the Office of the Deputy Governor, Mrs Sharleen S. DaBreo-Lettsome, MBE said the office continues to forge forward with an aggressive Public Service Transformation Programme and strategic focus has been placed on ensuring the Government’s service delivery modes are modern and efficient.

‘Hassle-free’ customer service

Mrs DaBreo-Lettsome expressed gratitude for the work done on the project thus far, as well as anticipation for what this means for the continued development of the Government’s customer service programme.

“We recognise the need to continuously bring our services closer to the public, ensuring that it is as hassle-free as possible to get information, or do business with the Government,” the Permanent Secretary said. She added, “The introduction of this feature is a major and welcomed step forward in this regard,” Mrs DaBreo-Lettsome stated in a Government Information Service (GIS) press release on December 6, 2023.