Liberty Mobile’s New Store Cements New Partnership with Spearhead

A new store in Red Hook, St. Thomas, gives Liberty Mobile two things: a quick connection for customers on St. John as it ups its locations to six and a new partnership with Spearhead, a nationally recognized telecom brokerage and internet technology services firm that boasts clients such as Verizon and Comcast.

Spearhead will be an authorized Liberty reseller, with Chief Operating Officer Chris Percy saying last week at the store’s official launch that the company was “impressed with Liberty’s development in the region.” Spearhead’s partnerships also include 90 stores with AT&T across the United States, but this is its first on St. Thomas, he said.

The Red Hook store has been open since February, but the grand opening last week gave the team the time to continue rebranding and working with customers. Speaking at the launch, store manager Janetta Stapleton – who joked that last Friday’s celebration was planned just in time for her birthday – said she’s not been on staff for long but appreciates the attention the company gives to both its employees and its clients.

That includes putting a dedicated customer service lead and team within the territory, team members said. Speaking at the event, Bala Balakrishnan, Liberty’s country manager living in the Virgin Islands, said that direct contact was something customers were looking forward to and has requested through continued surveys the company has conducted.